TERMS AND CONDITIONS
Last Updated: 27th August, 2025.
Last Updated: 27th August, 2025.
GoCareer.org is owned and operated by GoCareer Consulting Ltd.
Please read these Terms and Conditions and our Privacy Policy carefully before accessing or using our services. Access to and use of our website and services is conditional upon acceptance of these Terms and Conditions and our Privacy Policy. We may also require you to accept additional terms that apply to specific features or services from time to time.
By accessing or using any part of our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms, you must not use our services. Any new features, tools, or services added to the website shall also be subject to these Terms and Conditions.
Services
GoCareer provides career coaching, CV writing, LinkedIn optimisation, interview prep, and fully managed job search (Elevate Programme) with 10–20 applications and supporting documents.
Guarantees
Elevate PRO packages include a 60‑Day Interview Guarantee, 6‑Month Job Offer Guarantee, and 12‑Month Job Loss Protection. Guarantees require full Client cooperation (active communication, attending interviews, following advice).
Payments
We accept cards, Stripe/PayPal, and pay-later plans (Clearpay, Klarna). Instalments cover the full fee; missed payments may halt services.
No Refunds
All fees are final once work commences. We do not refund for change of mind or dissatisfaction once services start. Refunds occur only under specific Guarantee terms or as required by law.
Consumer Rights
By purchasing digital or custom services, you consent to immediate performance and waive the 14‑day cancellation period under UK law.
Chargebacks
The Client agrees to contact GoCareer to resolve issues before disputing payments. Unauthorised chargebacks may lead to service suspension and recovery of fees.
Subscriptions (GoCareer Plus)
Subscriptions auto-renew monthly/quarterly until cancelled. Clients may cancel anytime; cancellations apply from next billing cycle. No refunds for partial periods.
These Terms and Conditions (“Terms”) govern the provision of services by GoCareer Consulting Ltd, a company registered in England and Wales (Company No. 16197930) with its registered office at 128 City Road, London, EC1V 2NX (“GoCareer”, “we”, “us”, “our”).
These Terms apply to all users of GoCareer.org, including clients purchasing services, subscriptions, or accessing the GoCareer Elevate Suite platform.
By purchasing or using any services from GoCareer, you (“Client”, “you”, “your”) confirm that you:
If you do not agree with any part of these Terms, do not use our services or make any purchases.
Company
GoCareer Consulting Ltd.
Website
GoCareer.org and any related subdomains.
Services
All career-related services offered by GoCareer.
Client
Any individual purchasing or using services from GoCareer.
Platform
The GoCareer Elevate Suite, the client portal used to manage projects, messaging, documents, and payments.
GoCareer is a career consulting and advisory service provider.
GoCareer is not:
All services are advisory, strategic, and execution-based support services.
GoCareer provides career-related services including but not limited to:
GoCareer operates a managed service model, which includes both advisory and execution components.
Clients acknowledge that:
Services may be delivered via:
Deliverables may include draft and final versions of CVs, cover letters, LinkedIn profiles, evidence of application submissions, interview preparation, and strategic guidance.
Clients may collaborate with:
Service delivery timelines depend on project complexity, client responsiveness, and market conditions.
Typical first draft delivery timelines may range between 3–5 business days (for certain services) after receiving your information. Final deliverables and application submissions follow promptly after revisions and your approval.
The Client agrees to:
Failure to meet these obligations may result in:
If a Client becomes unresponsive for more than 21 days, repeatedly miss meetings, or refuse suitable interviews, GoCareer reserves the right to suspend or terminate the service without refund. Clients who fail to engage may forfeit guarantee eligibility and any claim for refunds.
GoCareer is not responsible for outcomes impacted by:
GoCareer will use reasonable endeavours to deliver services in accordance with the following standards:
Initial Deliverables
First drafts of the Client’s CV, LinkedIn profile, and/or initial strategy will be provided within 3–5 business days following completion of onboarding.
Revisions
Revisions will be provided for a reasonable period (typically up to 30 days) following initial delivery, provided that all revision requests fall within the original agreed scope of services.
Response Time
GoCareer will aim to respond to Client communications and support requests within 24 hours on business days.
Ongoing Support
Following initial delivery, GoCareer will remain available to provide guidance on applications and respond to queries until the Programme concludes or any applicable guarantees have been fulfilled.
In the event that GoCareer is unable to meet a stated delivery timeframe for reasons not attributable to the Client, GoCareer will notify the Client as soon as reasonably practicable and will use reasonable endeavours to expedite completion of the affected services. No financial penalties or refunds shall apply in respect of any such delay, and GoCareer’s sole obligation shall be to complete the services as soon as reasonably practicable.
Some services include guarantees, including those under the Elevate Programme. The Elevate Programme is a structured, managed job search service including strategy, document creation, and application execution.
9.1 60-DAY INTERVIEW GUARANTEE
Where applicable, if the Client does not secure interview invitations within 60 days of completion of the initial deliverables (such period commencing upon delivery of all initial materials and the start of application activity), GoCareer will:
Continued support includes:
This is a service continuation guarantee, and does not constitute a refund guarantee.
For the purposes of this clause, ‘application activity’ shall require that Clients who have purchased a CV Writing package apply to no fewer than 10 relevant target roles within the 60-day period. GoCareer reserves the right to request and review reasonable evidence of such applications in order to confirm eligibility.
9.2 JOB OFFER GUARANTEE
Applicable only to Elevate PRO clients (as advertised).
If the Client does not receive a valid job offer within the defined programme period, GoCareer may, at its discretion, offer one of the following remedies:
Continued support shall include:
Role sourcing will typically target between 2–5 suitable opportunities per week; however, this is indicative only and may vary depending on market conditions and other external factors (see Section 10).
Application submissions will typically target between 1–2 applications per week; however, this is indicative only and may vary depending on market conditions and other external factors (see Section 10).
To request a refund, the Client must notify GoCareer in writing within 14 days following the end of the applicable guarantee period. Any refund granted may be full or partial and shall be subject to the terms of this Guarantee and GoCareer’s applicable policies.
9.3 1-YEAR JOB LOSS PROTECTION
If the Client is made redundant within 12 months of securing employment following programme completion, GoCareer will provide renewed support at no additional cost. This may include:
The Client’s employment must terminate involuntarily within 12 months of the first day of employment in that role (e.g. redundancy or organisational restructure). The Client must notify GoCareer in writing within 14 days of their final working day and provide reasonable supporting evidence (e.g. a redundancy letter or P45).
Exclusions:
9.4 GUARANTEE ELIGIBILITY CONDITIONS
All Guarantees require strict compliance. Failure to satisfy any condition will void the Guarantee. These terms are integrated into our Service Agreement and cannot be unilaterally altered.
To remain eligible, the Client must:
Guarantees are void if:
GoCareer reserves sole discretion in determining eligibility.
If the Client requires additional time to purchase further application services, GoCareer may pause service delivery for a period of up to 90 days. Services will resume upon successful purchase.
While GoCareer aims to improve employment outcomes, results depend on many external factors including:
GoCareer does not act as an employer or intermediary in employment contracts and does not guarantee employment (except under our explicit guarantees (Section 9)).
All statistics or success rates displayed on the website are historical performance indicators and do not guarantee future outcomes.
Payments are processed via secure third-party providers, including:
Payments may be made via:
We accept payment via debit and credit cards, Stripe, PayPal, Apple Pay, Google Pay, WeChat Pay, Alipay, and pay-later services. The availability of pay-later services may vary by region. Third-party provider terms and conditions apply.
Where instalment plans are used:
Failure to make payments may result in:
For subscription billing, including GoCareer Plus (see Section 14), the Client authorises GoCareer to charge the selected payment method automatically on a recurring basis (monthly or quarterly, as applicable) until cancellation.
Prices and fees are exclusive of VAT unless stated otherwise. The Client is responsible for any applicable taxes.
Unless explicitly stated otherwise:
All sales are final.
Due to the nature of professional consulting and digital services, no refunds shall be permitted once:
Refunds will not be granted for:
Refund eligibility may arise only:
Under UK consumer law, consumers typically have a 14-day right to cancel contracts for services entered into at a distance (the “cooling-off period”). By purchasing GoCareer’s digital and/or bespoke services and requesting immediate commencement, the Client:
Where the Client cancels after requesting early commencement but before the services have been fully performed, GoCareer reserves the right to charge for services supplied up to the point of cancellation, in accordance with applicable law.
13.1 STATUTORY RIGHTS
Nothing in these Terms shall limit or exclude any non-waivable rights the Client may have under applicable UK consumer protection law, including under the Consumer Rights Act 2015. Where the Client believes they are entitled to a remedy, they must notify GoCareer with reasonable details, and GoCareer will respond in accordance with its legal obligations.
GoCareer Plus is a subscription service providing AI-driven career tools and coaching. Subscription details are as follows:
Billing
The Client may select monthly or quarterly billing. Payments will be charged on a recurring basis via the Client’s selected payment method. Subscriptions will automatically renew at the start of each billing cycle unless cancelled in accordance with these Terms.
Cancellation
The Client may cancel or change their subscription at any time. Cancellations will take effect at the end of the current billing cycle. No refunds or credits shall be provided for any unused portion of a billing period. To avoid the next renewal charge, cancellation must be completed prior to the applicable renewal date via the Client’s account or by contacting GoCareer support.
Renewal and Pricing
GoCareer will provide advance notice of any price changes or renewal terms where required by applicable law. Subscription fees may be amended from time to time, with such changes taking effect at the next billing cycle following notice to the Client.
Suspension and Termination
GoCareer reserves the right to suspend or terminate a subscription, without refund, where the Client is in breach of these Terms, including (without limitation) misuse of the service or unauthorised sharing of account credentials.
Access to GoCareer Plus features, including tools and coaching, is conditional upon an active and fully paid subscription. Upon cancellation, non-renewal, or non-payment, access to such features will cease at the end of the applicable billing period.
A service shall be deemed delivered when any of the following occurs:
Delivery shall apply regardless of whether the Client accesses or uses the deliverables.
A service shall be deemed completed when:
Completion shall apply regardless of whether the Client accesses or uses the deliverables. Once a service has been completed, it cannot be unilaterally reversed, and all fees shall be deemed earned. Any corrections, revisions, or extensions requested after completion shall be treated as new services and may incur additional fees.
Certain services include a limited revision period. Where applicable, revision requests must:
Any additional revisions or requests falling outside the original scope may be subject to additional fees.
All revision requests are subject to reasonableness and GoCareer’s approval.
All materials produced by GoCareer remain its intellectual property until full payment is received.
Upon full payment, Clients are granted a non-exclusive, non-transferable, personal-use licence to use the materials for their own job search purposes.
Clients may not:
GoCareer shall treat all Client information as confidential and shall not disclose such information except:
GoCareer may, upon request, enter into a separate Non-Disclosure Agreement (NDA) with the Client where appropriate.
GoCareer Confidential Information
Any proprietary or confidential information disclosed by GoCareer in the course of providing services (including, without limitation, strategy materials and internal processes) shall be treated as confidential and used solely for the Client’s personal use in connection with the services. The Client agrees not to disclose, reproduce, or distribute such information without GoCareer’s prior written consent.
Data Protection and GDPR Compliance
GoCareer complies with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Personal data will be processed lawfully, fairly, and only to the extent necessary for the provision of services and legitimate business operations. Further details are set out in the GoCareer Privacy Policy. By engaging GoCareer’s services, the Client acknowledges and agrees to such data processing.
The GoCareer Elevate Suite is a secure client portal used for:
Clients agree to:
GoCareer reserves the right to suspend access for misuse.
Clients retain responsibility for the security of their login credentials.
Platform records (messages, timestamps, deliverable approvals) are maintained and may be used as evidence in any dispute.
To the fullest extent permitted by UK law, GoCareer shall not be liable for:
Total liability is limited to (shall not exceed) the amount paid by the Client for the relevant service.
Nothing in these Terms excludes liability for:
The Client agrees to indemnify and hold harmless GoCareer from any claims, damages, liabilities, and expenses (including legal fees) arising from:
The Client agrees to contact GoCareer in good faith to seek resolution of any dispute before initiating:
Initiating a chargeback or payment dispute without first attempting to resolve the matter with GoCareer may constitute a breach of these Terms.
Where a chargeback, payment dispute, or claim is initiated with a bank, payment provider, or other third party without prior engagement with GoCareer, GoCareer reserves the right to:
Evidence of service delivery may include, without limitation:
The Client acknowledges and agrees that GoCareer maintains records of service delivery, communications, and platform activity for operational, legal, and compliance purposes.
Such records may include, but are not limited to:
The Client expressly agrees that:
To the extent permitted by law, such records shall be admissible in:
GoCareer shall not be liable for any delay or failure in the performance of its obligations where such delay or failure results from events beyond its reasonable control, including, without limitation, natural disasters, acts of war, terrorism, pandemics, government actions, labour disputes, or failures of utilities or technology (including internet outages).
In such circumstances, GoCareer shall notify the Client as soon as reasonably practicable and shall use reasonable endeavours to resume performance of the affected services as soon as practicable.
GoCareer reserves the right to suspend or terminate the provision of services, at its discretion, where the Client:
Upon termination, no refunds shall be issued, and all outstanding fees shall become immediately due and payable.
GoCareer reserves the right to remove or delete Client project data and revoke access to any platforms or portals following termination or a period of inactivity, subject to a minimum retention period of 30 days.
GoCareer may utilise third-party platforms, tools, and service providers in the course of delivering its services, including but not limited to payment processors, communication tools, and career-related software.
GoCareer shall not be responsible or liable for the performance, availability, or functionality of any third-party services. This includes, without limitation:
Use of third-party services may be subject to the terms and conditions of the relevant provider, which the Client agrees to comply with where applicable.
These Terms constitute the entire agreement between GoCareer and the Client and supersede all prior agreements.
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
GoCareer Consulting Ltd
Registered Office:
128 City Road
London EC1V 2NX
United Kingdom
Email: info@GoCareer.org
Phone: +44 203 916 6056
